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Victoria Real Estate Board REALTORS® are members of the Canadian Real Estate Association (CREA). As highly trained professionals, Victoria's REALTORS® subscribe to CREA's Code of Ethics and Standards of Business Practice that set out in a series of general statements the responsibilities and duties of REALTORS® in dealing with clients, customers and each other.
Following extensive consultation across the country, the Code of Ethics and Standards of Business Practice underwent substantial revisions in 2006 to make them more comprehensive and to ensure they reflect up to date best practices.
Complaints Process
In the event you have any concerns with respect to your real estate transaction or the actions of a REALTOR®, it's important to begin by discussing these concerns with your REALTOR® or his/her Managing Broker. If you are unable to resolve your concerns, the Victoria Real Estate Board has a complaints process to address complaints.
The Board recognizes that when someone takes the time to lodge a formal complaint, it is because they feel genuine dissatisfaction with the service they have received and/or believe that the REALTOR® has acted improperly in some way. The Board takes complaints very seriously and makes every effort to ensure that any complaint is thoroughly investigated and that all parties concerned have a full opportunity to be heard.
It is important to note that the Board's jurisdiction is limited to determining whether a REALTOR® has breached the Code of Ethics, Standards of Business Practice or the Board's Bylaws and Regulations. The Board does not have jurisdiction to make monetary awards or determinations on contract disputes. Such matters are within the jurisdiction of the civil courts. Any concerns regarding possible breaches of the Real Estate Services Act should be referred to the Real Estate Council of BC.
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