Professional Standards
Victoria Real Estate Board REALTORS® are members of the Canadian Real Estate Association (CREA). As members of CREA, Victoria's Realtors subscribe to the REALTOR® Code of Ethics, a code recognized by consumers and Realtors as the measure of professionalism in real estate. The Code defines the standard of performance the public can expect from those in the real estate business registered to display the Realtor trademark.
Realtors accept a personal obligation to the public and to their profession. The Code of Ethics embodies these obligations. Realtors commit to:
- Professional competent service
- Absolute honesty and integrity in business dealings
- Co-operation with and fairness to all
- Personal accountability through compliance with CREA's Standards of Business Practice
Complaints Process
In the event you have a concern with respect to your real estate transaction or the actions of a Realtor, discuss these concerns with your Realtor or their managing broker. If you are unable to resolve your concerns, the Victoria Real Estate Board has a complaints process to help address your complaints.
To File a Complaint
To file a complaint against a Realtor, please complete the complaint form. Follow the instructions on the form, and provide as much information as possible.
The Board recognizes that when someone takes the time to lodge a formal complaint it is because they feel dissatisfaction with the service they have received and/or believe that the Realtor has acted improperly in some way. The Board takes complaints very seriously and makes every effort to ensure that any complaint is thoroughly investigated and that all parties involved have a full opportunity to be heard.
It is important to note that the Board's jurisdiction is able only to determine if a Realtor has breached the Code of Ethics, Standards of Business Practice or the Board's Bylaws and Regulations. The Board does not have the jurisdiction to make monetary awards or determinations on contract disputes. Such matters are within the jurisdiction of the civil courts. Any concerns that regard possible breaches of the Real Estate Services Act should be referred to the BC Financial Services Authority.
